Privacy Policy

1. Enclave Living Pty Ltd Privacy Policy

Enclave Living Pty Ltd (‘we’, ‘us’ and ‘our’) is committed to ensuring the confidentiality and security of your personal information.

This Privacy Policy outlines how we collect, use, disclose and protect your personal information as required by the Privacy Act 1988 (Cth) (Privacy Act). It also explains how you can access or correct your information, ask a question, or make a complaint.

This Privacy Policy does not apply to our handling of personal information relating to employees or job applicants. Please contact us if you would like further details about how we handle that information.

By accessing or using the Serenity Euroa website (https://www.serenity-euroa.com.au/) (Website), you agree to be bound by this Privacy Policy.

2. Collecting personal information

2.1 What is personal information?

Personal information is information that identifies you as an individual or from which your identity can reasonably be determined. This may include your name, date of birth, gender, address, email address, telephone number, social media account information (including profile picture), preferences, interests, uploaded content, comments, reviews, transactional details, and any other information you provide to us.

2.2 The types of personal information we collect

The types of personal information we may collect from your use of the Website or that you may provide include:

  • contact information such as your name, email address and phone number;

  • at your option, to use certain features of the Website (see below), your location data;

  • details of products and services supplied to you, or that you have enquired about, including information needed to deliver those products or respond to your enquiries;

  • information about you, your family and any preferences or requirements relevant to our products or services;

  • additional information you provide directly through our websites or indirectly through your online interactions with us; and

  • information provided through our representatives or customer surveys.

2.3 How we use your personal information

We collect only the personal information that is reasonably necessary for our functions and activities. This includes:

Other purposes

We collect, hold, use and disclose your personal information to provide you with appropriate products and services. Additional reasons include:

  • sending marketing communications (email, phone, SMS) about new land releases or developments that may interest you;

  • otherwise operating and managing our business.

Analytics

The Website uses Google Analytics or Google Analytics for Firebase to monitor usage and engagement.

Enclave Living Pty Ltd’s use of Google Analytics for Firebase complies with the Google Analytics for Firebase Use Policy (https://firebase.google.com/policies/analytics).

The following features may be used:

  • Firebase Messaging

  • Firebase Dynamic Links

  • Crashlytics

  • Analytics

Use of the Website is conditional upon your agreement to our use of these analytics tools. If you do not agree, you must not use the Website.

Other purposes

We may also use your personal information for ancillary purposes connected with providing a quality service and experience. In these cases, we may provide personal information to third parties. Enclave Living Pty Ltd takes reasonable steps to ensure that any third party handles your information in accordance with this Privacy Policy.

2.4 How we collect personal and non-personal information

We collect personal information lawfully and fairly.

We may collect information directly from you when you use the Website, create an account or otherwise interact with us. We may also collect information indirectly from third parties such as service providers. Indirectly collected information may include usage details, IP addresses and cookie data.

If we receive unsolicited personal information, we will only keep it if it could have been collected by us in accordance with this Policy. Otherwise, we will destroy or de-identify it.

3. How we use and disclose your personal information

We only hold, use and disclose personal information for the purposes outlined in section 2.3, or for reasonably expected related purposes, unless otherwise permitted or required by law or unless we obtain your consent.

We may disclose personal information to third parties including:

(a) service providers (e.g., web hosting or data storage providers);
(b) regulatory bodies, government agencies, law enforcement bodies or courts;
(c) parties who refer you to us; or
(d) your authorised representatives, executors or legal advisers.

We may also use or disclose your information in connection with suspected fraud, misconduct, unlawful activity or in relation to actual or potential acquisitions of our business.

On occasion, we may be legally required to disclose information, such as via court orders or statutory notices.

4. Keeping personal information secure

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

Information may be stored in electronic or hard-copy form. When no longer required or legally mandated to be retained, personal information is deleted or permanently de-identified.

As the Website is linked to the Internet, we cannot guarantee the security of data transmitted online. Any information transmitted to us is at your own risk.

5. Access and correction of personal information

5.1 Access

You are entitled to access the personal information we hold about you. We may need to verify your identity before providing access.

We aim to respond within 30 days where practicable. If access is refused, we will explain why and outline your options.

Access is usually free, but complex or resource-intensive requests may incur marginal costs.

5.2 Correction

If your personal information is incorrect, inaccurate or incomplete, you may request a correction at any time by contacting our Privacy Officer.

We aim to respond to correction requests within 30 days. Corrections are free of charge.

If we do not agree that a correction is required, we will note your disagreement on your record.

6. Privacy Contact

If you believe we have not complied with our privacy obligations, or if you wish to request access to your personal information, please contact our Privacy Officer:

Email:
privacy@serenity-euroa.com.au

We will investigate and respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at enquiries@oaic.gov.au or call 1300 363 992.

7. Updates

We may amend this Privacy Policy from time to time to reflect changes in law or our operations.

You may request the current version at any time.

Last updated: November 2025